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| A Truly Hosted Solution — No Additional Costs |
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Sage Analytics, our proprietary quality analysis system, was developed
over more than a decade of experience, research, and client input. This
web-based quality management system allows for feedback and analysis
to be targeted to multiple audiences within the contact center, so your
representatives receive detailed timely evaluations and empowers them
with information they need to improve service quality. (No software/system
to purchase, no additional cost)
Sage Analytics creates value by empowering your organization
with analysis that drives quality, including:
- Real-Time Reporting: As evaluations are completed, reporting is updated immediately, providing timely feedback and analysis.
- Customizable Quality Evaluations Criteria: Customized, quality criteria specific
to your unique procedures, business objectives, and customer base dynamics.
- Centralized Quality Reporting: Independent of recording systems, Sage Analytics allows for cross-platform evaluations and centralized quality reporting.
- Coaching: Coaching session management, scheduling, and tracking is
built into the system.
- Calibration: Advanced calibration function allows for calibration across multiple locations and vendors. The system provides real-time results and gap analysis.
- Analytics & Reporting: Includes robust range of reporting capabilities and analytics targeted to specific representatives, supervisors, managers, and executives.
- Audit/Appeals Process: This process is built into the system and allows
for tracking of audits/appeals and the outcome of each request.
- Technical Support: Access technical support directly from the Sage Analytics,
or call us directly for assistance.
- Customization — Quality Driven Technology: Sage Analytics allows us to
customize solutions to meet each company’s unique quality program needs.
- Hosted Solution: There is no software or hardware to purchase.
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