Call Center Customer Satisfaction Surveys: Sage Advantage provides after calls surveys to your customers to evaluate service quality. Surveys are conducted by LIVE agents who conduct the survey shortly after the call has been completed. Results are available   online immediately after the survey is completed. Customer satisfaction   surveys are frequently combined with quality monitoring to provide a 360   degree view of your call centers service quality allowing the customer to provide their valuable feedback.

Usability Testing/Survey: A unique approach, Sage Advantage and its partners provide usability testing that is unique in the industry. Allowing companies to test new and current systems, service and new technology to obtain critical customer feedback information. The low cost of the service allows companies to perform tests on a regular basis.

Customer Survey Solutions: Every organization is unique and Sage works with your organization to incorporate your unique business requirements, measures and customer base into the development of a customer satisfaction survey program that will capture critical customer feedback on your service.

Sage Advantage provides call center monitoring, consulting programs, benchmarking & outsourced contact center quality assurance evaluationand analysis services for a wide variety of industries as well as governments. We are a key provider and research company focused on customer service contact and call centers. Providing third party call monitoring quality control, hosted analytics software, remote system recording calls and professional consultant coaching services built on years of solid industry experience and proven results to help improve inbound and outbound call satisfaction.