| Gain Understanding of Customer Satisfaction |
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Customer Satisfaction Surveys:
Sage Advantage provides customer satisfaction surveys using a variety
of methodologies to gain valuable customer insight. Customer satisfaction
surveys are frequently combined with quality monitoring to provide
a
360-degree view of your call center’s service quality.
Survey Platforms & Methodologies
Live Customer Satisfaction Surveys:
Surveys are conducted by LIVE agents who administer the survey immediately after the customer concludes the call with your center. Customers are transferred to Sage Advantage after speaking with your representative to participate in the survey. Results are available online immediately after the survey is completed. Live surveys allows for more verbatim comments, feedback, and input from the customer. It also allows for additional probing questions to get a more in-depth understanding of customer perceptions and opinions.
Automated (IVR) Customer Satisfaction Surveys:
Collection of customer satisfaction responses at the conclusion of customer interaction.
Customers have the options to be transferred to an automated survey utilizing
Integrated Voice Response (IVR).
Automated (Web-Based) Customer Satisfaction Surveys:
Collection of customer satisfaction responses at the conclusion of customer interaction.
The customer receives an email invitation after their interaction with your representative.
Easily customized reporting is provided through Sage Analytics.
Customer Survey Solutions:
Every organization is unique and Sage works with your organization to incorporate your
specific business requirements, measures, and customer base into the development of
a customer satisfaction survey program that will capture critical customer feedback
on your service.
Request a quote or learn more about surveys contact us today.
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