| Trusted Partner of Call Centers Worldwide |
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About Us: Sage Advantage is a premier call center quality management
service provider. Our services include providing third-party quality monitoring,
customer satisfaction surveys, web-based analytics, and call recording solutions.
Quality Monitoring: Call center quality monitoring occurs reliably and on schedule with reports available online in real-time. Frequent, detailed evaluations provide representatives with consistent input, measurement, and guidance so they may continue to develop their skills.
Call Recording: Sage Advantage offers a flexible approach to call recording to meet the business needs of your call center and budget. Utilize Sage Advantage hosted call recording combined with call monitoring to implement a complete call quality program.
Sage Quality Certification: Sage Advantage provides third-party certification of service quality to outsourced call center service providers. This ensures service quality meets and exceeds specified guidelines based on industry standards and specific to your organization or clients’ requirements.
Customer Satisfaction Surveys: Customer satisfaction surveys are provided using a variety of methodologies to gain valuable perceptions and opinions from your customers.
Coaching & Training: Sage provides coaching and training for both agents and supervisors, thus improving their service quality as well as your customers’ experiences.
Professional Services: Sage Advantage professional services helps you align your customers' needs with your business strategy, transforming your call center into a strategic asset. Our service improvement projects span from the start-up of new operations to analyzing service quality. Our primary focus is the customer experience, ensuring your center delivers high quality service.
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