About Us: Sage Advantage is a leading Quality Management service provider focused on call and customer contact centers service quality. Providing third party call quality monitoring, hosted analytics and call recording solutions.
Quality Monitoring: Third party call monitoring and hosted analytics. Call quality monitoring is one of the most effective methods for improving the level of service you provide to your customers.
Call Recording: Sage offers a flexible approach to call recording to meet the business needs of your center and budget. Utilize Sage Advantage hosted call recording system combined with call monitoring to implement a call quality program.
Sage Certified: Service: Sage Advantage certifies outsourced call center service providers. Certification allows outsourcers to provide 3rd party verified service quality, adding credibility and distinction to their service offerings as well as giving customers piece of mind.
Coaching & Training: Sage provides coaching and training for both agents and supervisors. Call centers utilizing Sage Advantage’s hosted call monitoring can leverage Sage expertise to provide coaching to both agents and supervisors.
Surveys: Sage Advantage provides after calls surveys to your customers to evaluate service quality.
Professional Services: Sage Advantage's contact center professional services can help you match your customers' needs and your business strategy to call center design, procedures and technology. |
