Sage Advantage is a key provider of customer service monitoring, consulting programs, benchmarking, and quality assurance evaluation and analysis services for contact centers in a variety of industries and governments. Our services include third-party call monitoring quality control, hosted analytics software, remote call recording, and professional consultant coaching built on years of solid industry experience and proven results to help improve inbound and outbound call satisfaction. With Sage, our clients can count on improved employee performance, service, and customer retention.