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the sage advantage, quality third-party call monitoring, exceeding customer expectations, customer satisfaction surveys
  professional services, expertise, results, call center
Expertise to Deliver Results 
Sage Advantage professional services can help you align your customers'
needs with your business strategy and transform your call center into a
strategic asset. Our service improvement projects span from the start up
of new operations to analyzing service quality. Our primary focus is the
customer experience, ensuring your center delivers high quality service.

Deliver High Quality Service and Reduce Overall Costs
  1. Analyze contact call center service delivery processes, technology, and staffing. Develop strategic recommendations and implementation
  2. At your site, assess representatives’ strengths and opportunities for improvement. Sage's industry experts evaluate training; propose and implement innovations
  3. Design, develop, and implement service and support centers, including facilities layout, software and hardware selection, staffing, and processes

 

Research
 
Customer Service — Perception is Reality
We have focused our research on call center service quality and identifying specific elements driving customer perceptions. Understanding the attributes that lead to continued customer loyalty helps us create a quality program that evolves with changing customer expectations. 

We continually compile quality analysis data to provide our customers with up-to-date quality assurance trends. This includes identifying shifts within industry verticals and across the global contact center industry.

 
   
   
   
  Quality Monitoring
Call Recording
CSAT Surveys
Sage Analytics
Sage Quality Certification
Coaching & Training
 
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Sage Advantage is a key provider of customer service monitoring, consulting programs, benchmarking, and quality assurance evaluation and analysis services for contact centers in a variety of industries and governments. Our services include third-party call monitoring quality control, hosted analytics software, remote call recording, and professional consultant coaching built on years of solid industry experience and proven results to help improve inbound and outbound call satisfaction. With Sage, our clients can count on improved employee performance, service, and customer retention.