Sage offers a flexible approach to call recording to meet the business needs of your center and budget. Utilize Sage Advantage hosted call recording combined with call monitoring to implement a complete call quality program. Or, if you need a system that can provide full featured call recording and screen captures, Sage Advantage can provide a fully deployed scalable and flexible solution at an affordable cost without compromising features.
Sage hosted call recording system allows customers who do not have a recording solution to combine call monitoring and recording in a single turn key hosted solution. Sage call recording utilizes features available with most call center switch technology to access calls for recording. This hosted solution provides customers with reliable recording without having to purchase and deploy recording solution. Sage's hosted call recording can be used as the primary recording solution or combined in a multi-center environment to provide recording for centers that are not covered by currently install systems. Reliable, affordable hosted call recording solution.
Sage offers a full featured deployed call recording solution that includes both audio and screen captures. Deployed call recording technology provides customers with additional control over call recording, scheduling, storage and archiving. Deployed solutions are easily scalable with the growth of your organization. Sage deployed call recording includes all the standard components found in many of the higher priced systems. In selecting a call center recording solution, there will be core functionalities that you will want - reliable recording, and robust reporting. With a deployed recording solution, you get all of these critical capabilities, as well as a scaleable solution built on open standards that will never be out of date, at a cost that won't expend your entire budget. |
