Sage Advantage is a premier quality management service provider for call centers internationally. Our services include third-party quality monitoring, customer satisfaction surveys, web-based analytics, and call recording solutions that give our clients a competitive advantage while improving service and reducing the cost of quality management. Serving clients with both global and regional presences, Sage Advantage offers more than a decade of solid industry
experience and proven results.

Based in the U.S., Sage works in a variety of industries as well as governments to improve and maintain high quality service of call centers domestically and globally.

Company History: Founded by call center industry veterans in the 1990s, Sage Advantage has earned the respect of leading global companies as an expert partner to entrust their companies’ service quality. Our experience with all aspects of call center operations lead to development of industry leading third-party quality monitoring and a proprietary system for measuring
service quality.

Sage Advantage’s industry leading service and technology were initially developed with direct client input. This proved extremely beneficial for our clients, allowing for highly tailored quality programs specific to their industries. More than 12 years later, Sage Advantage has greatly refined this approach and provides each client with customized quality programs meeting and exceeding company objectives. These programs ensure a superior customer experience and reduce the cost of managing quality.

Our success is built on a true passion for proven results and a philosophy that high quality service is a competitive advantage.