Sage Advantage is a leading Quality Assurance & Management service provider focused on call center consulting and customer contact centers service quality. Providing third party remote call quality monitoring, hosted analytics software and call recording solutions built on years of solid industry experience and proven results. Based in the U.S., Sage works in a wide variety of industries as well as governments addressing service quality needs of contact call centers located both domestic and offshore.

Mission Statement: To help companies and organizations provide seamless quality service to their customers through their call and contact centers and reduce the overall costs of managing quality.

No matter where your customer calls are handled, internally or through an outsourced provider, quality of service should remain a top priority. Customer retention, brand enhancement and improved customer satisfaction are benefits of providing high quality service.  And this remains the true cost effective option over providing poor service.         

Sage Advantage provides call center monitoring, consulting programs, benchmarking & outsourced contact center quality assurance evaluationand analysis services for a wide variety of industries as well as governments. We are a key provider and research company focused on customer service contact and call centers. Providing third party call monitoring quality control, hosted analytics software, remote system recording calls and professional consultant coaching services built on years of solid industry experience and proven results to help improve inbound and outbound call satisfaction.